At the hotel - Problems. Dialogue

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AT A HOTEL -- PROBLEMS

1.      Practice a dialogue between the receptionist and the guest               -          There is a problem with the room (noisy building side, horrible views, no balcony, dirty towels, carpets, bed linen, etc., wifi, air conditioning doesn´t work, etc.)

You hear	You Say
Hello, reception. Sam Palmer speaking	Hello, this is room 113.
How I can help you?	The room is very noisy. Would be able to change to other room?
I’ll see what I can do. The hotel is full.	Thank you
Hello, reception. Sam Palmer speaking	Hello, this is room 113.
How can I help you?	The towels of the bathroom are dirty.
Don't worry. The maid service will come up your room to change them	Thank you
Hello, reception	Hello. I’m sorry to bother you again. My room is 113.
How can I help you?	There’s a problem with the air conditioning. It isn’t working, and it’s very hot in my room
I’m sorry sir. I’ll send somebody up to look at it right now.	Thank you
Good evening, reception.	Hello. I’m sorry to bother you again. This is room 113.
How can I help you?	I have a problem with the wi-fi. I can’t get a signal
I’m sorry sir. I’ll put you through to it	Thank you. I hope I haven't more trouble tonight
Enjoy our hotel, sir.  Good evening	Good evening Sam